1. OVERVIEW
This Refunds Policy applies to paid memberships of The Confluence Show, operated by TRUDO TECHNOLOGIES LTD. Memberships are digital subscription services billed per asset, monthly or annually, as selected at checkout. This Policy works together with the Terms of Service; statutory rights that cannot be waived remain unaffected.
2. BILLING CYCLES & RENEWALS
Subscriptions renew automatically at the end of each billing period (monthly or annual) until cancelled. The renewal charge equals your then-current asset selection and rate. Invoices and renewal dates are visible in your dashboard.
3. CHANGING YOUR ASSET SELECTION
Adding assets takes effect immediately; the added assets are charged pro-rata for the remainder of the current period and included in full from the next renewal. Removing assets takes effect at the next renewal; fees already paid for the current period are not partially refunded.
4. CANCELLATION
You can cancel at any time with one click from your dashboard. Cancellation stops future renewals; you retain full access until the end of the period already paid. We do not provide partial refunds for unused time within a billing period, except as set out in this Policy or required by law. If a founding-price lock applied to your subscription, it lapses on cancellation.
5. 14-DAY WITHDRAWAL RIGHT (EU/UK CONSUMERS)
If you are a consumer in the EU or UK, you have a statutory right to withdraw from a distance contract within 14 days of purchase without giving a reason. By starting your membership immediately, you request immediate performance of a digital service; if you withdraw within the 14-day window, we will refund the price paid less a proportionate amount for the service already provided up to the moment you informed us of the withdrawal.
To withdraw, email billing@theconfluence.show from your account email within 14 days of purchase stating that you withdraw from the contract.
6. WHEN WE ISSUE REFUNDS
We will refund in full: duplicate charges, charges after a confirmed cancellation, and verified billing errors. We may issue full or partial refunds or service credits at our discretion for prolonged service failure, as a guideline, a continuous inability to access the live member room for more than 72 hours attributable to us (not to your connection, device, or third-party platform outages).
7. WHAT IS NOT REFUNDABLE
Except as required by law: change of mind after the 14-day window; dissatisfaction with market outcomes or with the content of the analysis (the Service is educational analytics, not a performance product); partial billing periods after cancellation; temporary interruptions, latency or degradation inherent to live streaming; and fees for periods in which the account materially breached the Terms (including redistribution of the member stream).
8. CHARGEBACKS
Please contact billing@theconfluence.show before initiating a chargeback, most issues are resolved within a few business days. Chargebacks filed on legitimate charges may result in suspension of the account pending resolution.
9. PRICE CHANGES & FOUNDING-PRICE LOCK
If we increase prices, we will give at least 30 days' notice, effective from your next renewal; if you do not agree, cancel before the renewal takes effect and no increased charge applies. Where a founding-price lock was advertised for your subscription, your per-asset rate will not increase while your subscription remains continuously active; the lock lapses on cancellation, downgrade to zero assets, or termination for breach.
10. SERVICE CREDITS
For qualifying service failures we may, at our option, offer a pro-rata service credit (an extension of your membership) instead of a monetary refund. Credits have no cash value, are non-transferable, cannot be exchanged, and apply automatically to your next renewal.
11. CURRENCY, TAXES & PAYMENT PROVIDERS
Prices are stated in USD unless displayed otherwise. Your bank or payment provider may apply currency conversion, foreign-transaction or card fees, which we do not control and do not refund. Applicable taxes (e.g. VAT/GST) are shown at checkout where required and are refunded proportionately with any approved refund. Refunds are returned in the currency of the original charge; the amount received in your local currency may differ due to exchange-rate movements.
12. REGIONAL CONSUMER RIGHTS
Nothing in this Policy limits rights that cannot lawfully be waived: for EU/UK consumers, statutory withdrawal rights and remedies for digital services that fail to conform with the contract; for Australian consumers, the consumer guarantees under the Australian Consumer Law; and equivalent mandatory protections elsewhere. Where mandatory local law grants you a broader remedy than this Policy, the mandatory law prevails.
13. FRAUD & ABUSE PREVENTION
We may refuse, limit or reverse refunds where we detect abuse, including repeated purchase-refund cycles, use of the withdrawal window to consume and redistribute member content, resale of access, or chargeback fraud, and may suspend associated accounts pending investigation. Lawful statutory rights remain unaffected.
14. FREE TRIAL · NO CARD, NO PAYMENT, NO AUTO-RENEWAL
New users may activate one free trial of the live room. Activation requires confirmation of a valid email address and mobile telephone number. No payment card is required, none is collected, and no authorisation of any kind is placed against a card.
The trial does not convert into anything. No amount is ever charged, there is no renewal and there is nothing to cancel; when the trial ends, access to the live room stops unless it is covered another way.
One trial is permitted per person and per household. We use email and telephone verification solely to enforce this limit and to prevent abuse. We may refuse, shorten or terminate a trial where we detect multiple accounts, disposable or virtual numbers, automated sign-ups, or other circumvention, and we may withdraw the trial offer prospectively at any time. Trials confer no entitlement to any promotional rate.
Where we run promotional pricing on paid memberships, the promotional rate applies for the stated period and then renews at the then-current standard rate disclosed at checkout. Promotional rates are personal to your account, cannot be combined with other offers unless expressly stated, and may be withdrawn prospectively where we detect abuse.
15. HOW TO REQUEST & PROCESSING TIMES
Send requests to billing@theconfluence.show from your account email, including the invoice reference and a short description. We respond within 5 business days. Approved refunds are returned to the original payment method within 5-10 business days of approval, depending on your provider. This Policy may be updated; the version in force at the time of your charge applies. Nothing in this Policy limits your non-waivable statutory rights.